Refund & Cancellation Policy
Our comprehensive guidelines on administrative refund approvals, payment gateway reversal timelines, cancellation windows, and atelier vouchers for THALF Artisanal Chocolates.
1. Direct Source Reversal
Approved refunds are credited directly back to your original payment method (UPI, Card, Net Banking) via Razorpay.
2. 24–48h Admin Review
Refund claims submitted with media evidence are evaluated and processed by THALF administration within 1 to 2 business days.
3. 1-Hour Cancellation
Cancel free of charge within 60 minutes of placing your order for an immediate 100% full refund before kitchen preparation begins.
4. Instant Store Credit Option
Opt for an instant Atelier Gift Voucher code loaded with 100% of your claim value, valid for 12 months on all creations.
Refund Eligibility Criteria
A monetary refund is approved when an order claim is verified by THALF Admin under any of the following circumstances:
When extreme heatwaves or unexpected courier delays result in chocolate arriving liquified or compromised, and the customer prefers a refund over a replacement.
When outer packaging is crushed and chocolate bars are broken into shards due to rough carrier freight handling.
When an incorrect creation is dispatched, or designated gourmet items are missing from an ordered presentation hamper.
When an order is cancelled within the eligible 1-hour window before handcrafted kitchen allocation begins.
Refund Timelines by Payment Mode
Once THALF Admin marks an order as refunded, our Razorpay gateway initiates the reversal immediately. The timeline for funds to reflect depends on your banking institution:
| Payment Method | Reversal Destination | Processing Timeline |
|---|---|---|
| UPI (GPay, PhonePe, Paytm, BHIM) | Original Linked Bank Account / VPA | 24 – 48 business hours |
| Net Banking | Original Bank Account | 3 – 5 business days |
| Credit Cards / Debit Cards (Visa, MC, RuPay) | Issuing Card Account | 5 – 7 business days |
| THALF Atelier Store Credit Voucher | Digital Voucher via WhatsApp / Email | Instant (within 2 hours) |
Strict Source-Account Protocol (RBI Compliance):
Under RBI regulations and anti-money laundering (AML) laws, electronic refunds are transmitted exclusively back to the original funding account. Cash payouts or transfers to alternative bank accounts are strictly prohibited.
Order Cancellation Policy
Within 1 Hour of Placement
Orders can be cancelled free of charge if requested within 60 minutes of placing the order, provided our kitchen has not yet completed temperature-controlled sealing. A 100% full refund is issued automatically.
Post-Dispatch / In Transit
Once an order has been handed over to our temperature-controlled courier partner (status: Dispatched), the shipment cannot be cancelled, recalled, or rerouted.
Request a Refund or Cancellation
Connect directly with our Concierge team on WhatsApp to check your refund status, report an unfulfilled order, or request order cancellation.
Hello THALF Concierge, I am inquiring regarding a Refund under the Refund Policy. Order Reference: [Order # or Registered Mobile] Request Type: Monetary Refund Request Please review my request and guide me on the refund status.
Refund Processing SLA
- Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST
- Admin Review: 24 to 48 business hours
- UPI Payouts: 24 to 48h | Cards: 5 to 7 days
Direct Channels:
WhatsApp: +91 90611 07915
Email: concierge@thalf.store
Refund Policy FAQs
Looking for Food Return & Transit Rules?
Read our Strict No-Return Policy, food safety protocols, and transit exception rules on our dedicated Return Policy page.